Terms & Conditions
Last updated: June 1, 2026
**Terms & Conditions: Returns, Refunds & Cancellations**
Welcome to **Synccart**! These terms explain the rules for cancelling orders, returning items, and requesting refunds. By placing an order with us, you agree to these conditions, which comply with UAE e‑commerce and consumer protection laws.
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**1. Order Cancellation by the Customer**
- **Before Dispatch:** You may cancel your order at no extra cost, as long as it hasn't been processed or shipped yet. Contact us immediately at **[email protected]**.
- **After Dispatch:** Once your order has been shipped and a tracking number is issued, it can't be cancelled or changed. If you no longer want the items, please accept the delivery and follow our standard return process.
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**2. Order Cancellation by the Website**
We reserve the right to refuse, limit, or cancel any order at our discretion. Reasons may include:
- Stock limitations
- Errors in product or pricing information
- Fraud or credit concerns
- Unreachable delivery address or failed courier contact
If we cancel your order after your card has been charged, we'll issue a full refund to your original payment method.
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**3. Returns & Refunds Conditions**
Under UAE consumer law, returns are accepted under these conditions:
- **Return Period:** You must notify us within **30 days** of delivery.
- **Product Condition:** Items must be in their original, unopened, unused, and undamaged packaging, with all seals, tags, and documentation intact.
- **Exclusions:** For hygiene and safety reasons, we cannot accept returns on opened cosmetics, personal care products, fragrances, innerwear, or items bought under clearance/final sale promotions.
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**4. Refund Payment Method**
- **Credit/Debit Card Purchases:** Refunds are credited back to the original card or payment method used. Please allow **7 to 14 business days** for the refund to appear on your statement, depending on your bank or card issuer.
- **Non-Refundable Fees:** Original shipping, handling, and customs/import duties are non-refundable — unless the return is due to our error (e.g., wrong or defective item).
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**5. Return Process & Logistics**
1. Submit a return request via email to **[email protected]** with your Order Number and proof of purchase.
2. Our team will review your request within **1 to 3 business days**.
3. Once approved, we'll arrange a courier pickup from your UAE address.
4. A return shipping fee of **AED 20** will be deducted from your refund, unless the return is due to a product defect.
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**6. Governing Law & Dispute Resolution**
- These terms are governed by the laws of the United Arab Emirates.
- Any disputes arising from your purchase or these terms shall be subject to the exclusive jurisdiction of the Dubai Courts.
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**7. Contact Information**
For any legal inquiries or formal support regarding these terms, please contact us:
- **Email Support:** [email protected]
- **Contact Number:** +971 50 324 3210 *(Available on business days only)*